Last Updated: 22/09/2024

1. Introduction
At FOX Transport, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our transportation services, mobile applications, and websites (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information: We collect personal information that you provide to us directly when you create an account, book a ride, or contact customer support. This may include:
Name
Address
Phone number
Email address
Payment information (e.g., credit card details)
Profile picture

2.2 Usage Data: We collect information about your interactions with our Services, including:
Your location data (e.g., GPS data)
Ride history and details (e.g., pick-up and drop-off locations)
Device information (e.g., IP address, device type)
Usage patterns and preferences

2.3 Location-related information
We collect the precise or approximate locations of users, drivers, delivery personnel, or service providers to enable different services, enable tracking and safety features, prevent and detect fraud, and comply with legal requirements. We collect this information when the app is running in the foreground or background of the user's mobile device. 
We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of the services.

2.4 Communication Data: We may collect information from your communications with us, including customer support inquiries and feedback.

3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To process and manage your ride requests, payments, and customer support.
To Improve Services: To analyze usage patterns, enhance service quality, and develop new features.
To Communicate: To send you updates about our Services, promotional offers, and important notices.
For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. How We Share Your Information
We may share your information in the following circumstances:
With Service Providers: We may share your information with third-party service providers who assist us in operating our Services, such as payment processors and IT service providers.
For Legal Reasons: We may disclose your information if required by law or in response to valid requests from law enforcement or regulatory authorities.
In Business Transfers: In the event of a merger, acquisition, or other business transaction, we may transfer your information as part of the transaction.

5. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Objection: You can object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with our Services, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. Delete user data
We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion. 
Steps to Request Data Deletion: Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for the option "Delete Account" to request data deletion. You will be prompted to select the reason for your decision. Once you choose the reason and submit your request, your account deletion process will begin to take effect

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website or through our application. Your continued use of our Services after such changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
FOX Transport
304, Old Airport Street, Doha, Qatar.
[email protected]
+974 44 622 777